All fireplaces and stoves are delivered via freight shipping, typically using a full-size tractor trailer or a shorter straight truck. Units are packaged and crated on pallets, inspected before leaving the warehouse, and delivered with lift gate trucks to the street.

No, the delivery person is only responsible for getting the unit off the truck. It is your responsibility to move the unit from the street or driveway into a secure location.

We recommend having at least two people available to move the unit. Dismantle the crate, remove easily detachable parts like the glass face and screen, and inspect the unit for any concealed damage before carrying it.